Tata Consultancy Services
|Assistant System Engineer
Navi Mumbai, MH, India
Summary
Orchestrated comprehensive test data management and quality assurance efforts for CRM customer journeys, ensuring high UAT coverage and significantly reducing defects.
Highlights
Coordinated with business teams to develop and manage test data for 10+ critical customer journeys within CRM, achieving 100% User Acceptance Testing (UAT) coverage and minimizing post-deployment defects.
Collaborated cross-functionally with development and testing teams to analyze business requirements, identify workflow gaps, and propose process improvements, resulting in a ~20% reduction in testing errors.
Enhanced team efficiency and software quality by actively contributing to documentation, rigorous defect tracking, and proactive knowledge-sharing initiatives across project teams.